Privacy Policy

At Eave Roofing, your privacy is important to us, and we are dedicated to safeguarding your personal information. Please take a moment to read through our Privacy Policy to understand how we collect, use, and share your information. By accessing or using the eaveroofing.com website and its linked pages, features, and services (collectively referred to as the "Website"), you acknowledge and consent to the practices described in this Privacy Policy.

Scope of This Privacy Policy

This policy explains how we handle personally identifiable information ("Personal Information") collected when you visit or use our Website. It does not apply to businesses or individuals we do not own, control, or manage. Furthermore, it does not cover information you choose to make publicly available on our Website (e.g., comments, reviews), as that is not considered Personal Information under this policy.

What Information Does Eave Roofing Collect?

We collect information that allows us to provide, customize, and improve our services. This may include your first and last name, phone number, email address, and physical address.

Information You Provide to Us

We receive and store information that you provide directly, such as when you request a service through our Website. While you are not obligated to share all details, some features may not be available to you without certain information. We use the information you provide to deliver and enhance our services and to ensure a smooth Website experience.

Information Collected Automatically

When you interact with our Website, we may automatically collect data such as your IP address, browser details, and cookies. Cookies are small files sent to your browser that help us recognize you and provide a better user experience. You may adjust your browser settings to block cookies, but doing so might limit certain features of our Website.

Email Communications

We may receive information on whether you open our emails to improve our communication. If you prefer not to receive such emails, you can opt out by contacting us at [[email protected]].

SMS Texting and FCC Compliance

Eave Roofing may send SMS text messages as part of our services, such as appointment reminders, project updates, or promotional offers. We are committed to complying with all applicable FCC regulations regarding SMS communications.

Consent Requirement: By providing your phone number, you consent to receive text messages from Eave Roofing. You may opt out at any time by replying 'STOP' to any message or by contacting us directly at [[email protected]].

Message Frequency: The frequency of messages may vary based on your interactions with our services. Standard message and data rates may apply as per your wireless carrier’s terms.

Opting Out: If you wish to stop receiving text messages, you may reply 'STOP' to any SMS text sent by us. This will remove you from our SMS communication list. Alternatively, you can email [[email protected]] to manage your communication preferences.

How Does Eave Roofing Use the Information It Collects?

We do not sell or rent your Personal Information to anyone. However, we may share your information in the following ways:

• Affiliated Partners: In some cases, we work with affiliated partners to provide services through our Website. We only share information necessary for them to fulfill these services. For instance, when you engage our services, we may share information with relevant partners as required.

• Third-Party Service Providers: We may engage other companies or individuals to perform functions on our behalf, such as payment processing through QuickBooks by Intuit. These third parties only receive the information necessary to provide their services and are not permitted to use it for any other purpose.

• With Your Consent: Apart from the instances mentioned above, you will be notified if your information is to be shared with third parties, and you will have the opportunity to opt out.

Business Transfers

If Eave Roofing is sold, merged, or undergoes a business reorganization, customer information may be included as part of the assets transferred. You will be informed if such an event occurs, and the new owner's privacy policy will apply.

Legal Compliance and Protection

We may disclose Personal Information if required by law or if we believe that such action is necessary to comply with legal obligations, enforce our terms, or protect the rights and safety of Eave Roofing, its employees, or others.

Security Measures

We use various security measures to protect your information. However, while we strive to safeguard your data, we cannot guarantee complete security, as unauthorized access and other unforeseen events could occur.

Your Choices and Rights

After opt-in, you are free to opt out of sharing certain information and receiving text messages, but this may limit access to some of our services, such as project updates sent by text. You may also opt out of receiving emails from us by contacting [[email protected]]. Note that some information may remain in our records for administrative or legal purposes.

Updates to This Policy

We may update this Privacy Policy periodically. When significant changes are made, we will notify you through a Website notice or email. By continuing to use the Website after changes are posted, you agree to the revised policy.

Contact Us

If you have questions or concerns about our privacy practices, please reach out to us at [[email protected]]. We are committed to addressing your concerns promptly.