Privacy Policy

At Eave Roofing, safeguarding your privacy is a top priority. Please review our Privacy Policy to understand how we collect, use, and share your information. By accessing or using our services, including text message communications, you consent to the practices outlined here.

Scope of this privacy policy

This policy applies to all personal information ("Personal Information") collected during your interactions with Eave Roofing, including through our website, text messages, or other communications. It does not apply to information you voluntarily make public (e.g., online reviews).

What Information do we collect?

We collect the following information as part of our business operations: Contact Information: Name, phone number, email address, and mailing address. Service Information: Details of your projects and communications with us. Payment Information: Payment details (e.g., credit card information) as necessary for transactions. Website Data: IP addresses, browser details, and cookies when you interact with our website.

How we collect information

We collect information through: Forms on our website or service contracts. Text message interactions and email communications. In-person visits or phone conversations. Automatically, via cookies or website tracking technologies.

How we use your information

We use your information to: Provide and improve our services. Schedule and confirm appointments. Send updates, such as project status or reminders. Process payments securely. Respond to customer inquiries and feedback.

Information sharing and data transfers

We Do Not Sell or Share Your Personal Information for Marketing or Promotional Purposes. We only share your information in strictly limited cases, and no other external data transfers occur. Information sharing is limited to the following: Payment Processing: We share data only with verified payment processors (e.g., QuickBooks by Intuit) for transaction purposes. Service Fulfillment: We may share necessary details only with affiliated contractors or service providers to complete your project. Legal & Compliance Reasons: If required by law, we may share information with legal authorities. Beyond these specific cases, we do not transfer your data externally. Safeguards to Prevent Unauthorized Sharing: To ensure your data remains private and secure, we have implemented the following protections: Strict Access Controls: Only authorized personnel have access to customer information. Confidentiality Agreements: All employees, contractors, and service providers must sign legally binding confidentiality agreements. Encryption & Secure Storage: Personal and payment data is stored using encryption and secured in compliance with industry standards. Data Minimization Policy: We collect only the data necessary for business operations, reducing exposure to unnecessary risks. Regular Security Audits: We conduct periodic reviews to identify and resolve potential security risks.

SMS texting and opt-out option

As part of our services, Eave Roofing may send text messages related to: Appointment reminders. Project updates. Customer support. Opt-Out Instructions: Reply STOP to any text message. Contact us directly at [email protected]. Message Frequency and Charges: Message frequency may vary based on your interactions with us. Standard data and messaging rates may apply.

Consent Requirement: By providing your phone number and opting-in, you consent to receive text messages from Eave Roofing. You may opt out at any time by replying 'STOP' to any message or by contacting us directly at [email protected].

Message Frequency: The frequency of messages may vary based on your interactions with our services. Standard message and data rates may apply as per your wireless carrier’s terms.

Opting Out: If you wish to stop receiving text messages, you may reply 'STOP' to any SMS text sent by us. This will remove you from our SMS communication list. Alternatively, you can email [email protected] to manage your communication preferences.

Your privacy choices

You have the following options to manage your information: Text Messages: Reply STOP to opt out. Emails: Use the "unsubscribe" link in our emails or contact us at [email protected]. Updates and Corrections: Contact us to update or request changes to your personal information.

Business transfers

If Eave Roofing is sold, merged, or undergoes a business reorganization, customer information may be included as part of the assets transferred. You will be informed if such an event occurs, and the new owner's privacy policy will apply.

Security and legal compliance

We may disclose Personal Information if required by law or if we believe that such action is necessary to comply with legal obligations, enforce our terms, or protect the rights and safety of Eave Roofing, its employees, or others.

We use various security measures to protect your information. However, while we strive to safeguard your data, we cannot guarantee complete security, as unauthorized access and other unforeseen events could occur.

Updates to this policy

We may update this Privacy Policy periodically. By continuing to use the Website after changes are posted, you agree to the revised policy.

How to contact us

If you have questions or concerns about our privacy practices, please reach out to us at [email protected] or 248-955-3258. We are committed to addressing your concerns promptly.